Clients

Your Questions, Answered

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We offer fully furnished properties suitable for short stays, medium stays and extended stays.

    Each property includes:

    • Professionally cleaned and sanitised before every stay

    • Comfortable beds with fresh, high quality linens

    • Fully equipped kitchen and living areas

    • Modern furniture and tasteful decor

    • High speed Wi-FI and smart TV

    • Allocated parking space

    • Secure and easy check in

    • Big savings and discount for extended stays

  • Yes, a refundable security deposit is required to cover any potential damages or excessive cleaning requirements.

  • Standard check in anytime after 15:00 and check out is at 11:00

  • Yes, we typically require a minimum stay of 3 nights

  • You will receive a unique access code via email and from our Whats App support line 24 hours before your arrival. For properties with physical keys, we provide a secure lock box code or a personal meet-and greet service.

  • All our accommodation are 100% smoke-free environments. Smoking (including e-cigarettes / vaping)This is only permitted in designated outdoor areas and all butts must be disposed of safely

  • Our guest services team is available 24/7. You can reach us via our WhatsApp support line.

Landlords / Letting Agent

Your Questions, Answered

  • Our service accommodation involves managing your property as high quality hotel standard, short term to extended stays mainly corporate travelers and contractors.

    • For Landlords: You receive guaranteed rent every month with zero void periods.

    • For Agents : You get your full management commission without the hassle of dealing with individual tenants or maintenance calls

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way. You can reach us anytime via our contact page or email. We aim to respond quickly -usually within 24 hours

  • Agreements typically run for a fixed term, such as 3-5 years, this gives the landlord long-term security and allows us to invest in high-quality furniture and decor for the property; with break clauses where appropriate.

  • We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • Our guests are typically:

    • Business travellers

    • Vetted Contractors

    • Corporate clients

    • Relocations and insurance guests

    We do not accept unsuitable bookings. All guests are carefully vetted and house rules are strictly enforced

  • Unlike a standard AST (Assured Shorthold Tenancy) where a property is checked every 6 months, our properties are professionally cleaned 1-3 times per week. We identify and fix minor maintenance issues immediately, ensuring the house stays in “show home” condition at all times.

  • We take care all internal minor maintenance (up to an agreed amount e.g. £50-£100 including VAT) such as fixing leaky taps, painting scuffs, changing light bulbs etc. The landlord is only responsible for structural issues or major appliance failures (gas/boiler/roof) just as they would be in a standard rental.

  • We hold a security deposit for every guest. Furthermore, we carry specialist SA insurance and guest liability coverage. If any damage occurs, we repair it immediately at our expense and claim it back through our insurance or the guest’s deposit, so the landlord is never out of pocket

  • For lease agreement, We cover all the bills.

    For management agreement, to protect the landlords’s overheads, we include a utility cap. We cover the bills up to a set monthy limit. If usage is excessive (eg a guest leaves the heating 24/7) we cover the overage or charge the guest directly, ensuring the landlords’s net profit remains stable.

  • At the end of our agreement, we guarantee to return the property to you in the same and most likely better condition than we took it over. Because we clean so frequently and conduct our regular inspection, our SA properties often age much better than standard rentals.